FAQ

Got questions?  We’ve got answers.

Can the pharmacy mail medications to any US State?

Yes. Customs has the discretionary power to allow a 90-day supply with a 90-day refill. There are no restrictions on the number of prescriptions.

Do the medications come from an international pharmacy?

Yes. Most medications are made abroad and imported to local pharmacies.

For those concerned with an international pharmacy, I would challenge you to take a look at your current medications. Inside of them (generally) there is an info sheet about the medication. It will tell you the chemical makeup, manufacturer, and the origin of that drug (see example). Like most items we enjoy and use on a daily basis- it’s not American-made and in fact, imported.

How much does it cost to have my prescriptions mailed to me?

There is a $9.95* US shipping fee per patient (Additional shipping charges may apply for special shipping requirements). All prescription drug prices include prescribing fee and pharmacy dispensing fee.

(*discounts may apply)

Why are prescription prices so low?

The United States is the only industrialized country that does not limit prices on medications.

Like other first world nations (Germany, Australia, France and England), the Canadian government limits the amount which pharmaceutical manufacturers can charge for brand-name drugs once they are approved, and “caps” subsequent price increases.

How much money will I save?

Most patients save 40-70% on prescription drugs, which can be hundreds of dollars per visit.

Are Canadian drugs the same as what I get from my local pharmacy?

If you are ordering Generic medications, they will look different. However, by law, they are required to be the bio-equivalent to the brand medications. When ordering Brand medications, most are from the same manufacturer as you will find in local pharmacies (e.g., Eliquis is manufactured by Bristol-Myers Squibb)

If I don't see my prescription medication on your price list, does that mean you don't carry it?

No. The pharmacy carries a much broader selection of prescription drug medications than those listed. If you don’t see the drug you are looking for, please call our office 352-394-0700.

How long will it take for me to receive my prescriptions by mail?

Please allow 2-6 weeks for delivery, depending on origin. Most clients mention they see their packages arrive within 3 weeks but for best practices, we recommend ordering with at least a 4 week supply on hand.

What is your return policy?

The B.C. College of Pharmacists states that once a medication has left the Canadian pharmacy, it cannot be returned for any reason – Bylaw 5 (33. subsection 1)

(1)          No registrant may accept for return to stock or reuse any drug previously dispensed.

This ensures only the safest and highest quality prescription drugs are shipped directly to you. Therefore, we are unable to accept returns or refund medications once they have been shipped from the pharmacy. All sales are final.

If your prescription order is damaged in shipping, please call us immediately at 1-352-394-0700.

Is Canadian Meds Company pharmacy?

No. We provide pharmacy administration. The medications are purchased through a Pharmacy in Canada, in which we help facilitate the transaction.

Your prescription is filled at one of our associated pharmacies, by a professionally registered and licensed pharmacist, and mailed to your home.

Which payment types do you accept?

Personal or Cashier’s check only

Do you require a prescription?

Yes. Like all US pharmacies, Canada also requires a valid prescription written by a licensed medical professional.

Once you are ready to order, you can submit a copy of your prescription to us by either by fax, email or regular mail. If mailing your prescription, please use the address located in the Contact Us section. Alternatively our staff can request your physician  to fax a copy of your prescription directly to us.

Do you dispense controlled substances?

No. We will not dispense any controlled substance for any reason.

Do you dispense perishable medications like insulin?

No, because of the nature of the transaction (timeliness for mailing) we do not offer perishable medications.

What do you do with my personal information?

Canadian Meds and its affiliates adheres to the Personal Information Protection and Electronic Documents  Act (PIPEDA), Health Insurance Portability and Accountability Act (HIPAA) and Personally Identifiable Information (PII). Your personal information is only viewed by trained, authorized staff, which will only use this information to complete your order. We do not sell, trade, or rent your personal information to anyone for any reason.

How long are my refills valid?

All prescriptions will be authorized for 1 year, if indicated by the prescriber, and will be honored from the date on the prescription.

What are generic drugs?

Generic drugs are identical to or the “bioequivalent” of a brand-name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use.

Are generic drugs as safe as brand-name drugs?

Absolutely. Both brand-name and generic drug facilities meet the same standards of good manufacturing practices. In fact, an estimated 50% of generic drug production actually comes from brand-name companies. These companies frequently make generic equivalents of their own or other brand-name prescription drugs.

Are generic drugs as effective as brand-name drugs?

Essentially, yes. 98% of people who take generic drugs experience positive results.

Why do generic drugs look different than their brand-name counterpart?

US trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredient.

Why are generic drugs less expensive?

New brand-name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand-name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand- name drug.

Because these manufacturers don’t have the same research and development costs, they can afford to sell their product at substantial discounts. Also, with more products in the market, there is more competition, which keeps the prices down.

Is there a generic drug for all brand-name drugs?

No. Currently only about half the drugs on the market are available in generic form. The other half are protected under patents, allowing only one company to produce them.

How can I get less expensive generic drugs?

Talk to your doctor or pharmacist. Ask for prescriptions for generic drugs whenever possible.

Do you ship internationally?

No, we do not ship internationally outside the United States.

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